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FAQ

FOOTWEAR PRODUCTS

Question: Are all your footwear products authentic?

Answer: YES and of course! All shoes listed on Sneaker-Exchange.ca are 100% authentic or your money back (no unauthorized, no replicas, no fakes). We have strict processes, to selectively choose our suppliers/sellers with high reputation in the local seller community, to ensure all the products are authentic and in brand new deadstock condition. All shoes are sourced from authorized retailers, with original receipts to be provided upon request.

 

Question: Do I get any buyer protection or delivery guarantee on the product I purchased?

Answer: Absolutely and you can buy with confidence! We only accept PayPal for all the transactions made on Sneaker-Exchange.ca. Buyers and sellers are automatically eligible for PayPal Purchase/Seller Protection programs. For buyer, PayPal Purchase Protection program covers all your purchases on Sneaker-Exchange.ca, from checkout to delivery. You can open a dispute with PayPal within 60 days of your purchase or payment to initiate the Purchase Protection process. More information is available on PayPal official website, please click here to find out the details.

 

 

PRICE

Question: Why most shoes listed on your website are cheaper as compared to Kixify, eBay etc?

Answer: Unlike other e-commerce platforms, Sneaker-Exchange.ca is a commission-free marketplace. As a result, our sellers have more flexibility to set more attractive prices, and manage to lower their selling prices by at least 8-10% as compared to if they have to list the same products anywhere else. Another significant factor is also because we are able to ship at more affordable rates through our volume discount program.

 

Question: Why am I seeing different prices for the identical product with same sizes?

Answer: Sneaker-Exchange.ca is an online marketplace consists of many different sellers, and this is not uncommon to find that some sellers own the same products with same sizes. However, each individual seller reserve the right in setting their own prices, and this is why you will notice a seller code i.e. [###] shown next to the shoe size in our listings. For shopper's convenience, the prices are listed in an incremental order for each size.

 

 

SHIPPING

Question: Do you ship to international destinations?

Answer: Yes. To remain competitive, we offer international shipping to each different region of the world at affordable rates. On the cart page or at checkout, you can find the shipping estimate based on your shipping location.

 

 

REFUND & RETURN

Question: What is your refund / return / exchange policy?

Answer: All sales are final (including pre-order products), and we do not provide full refund, return, or exchange. Unless it's identified as part of our error, under certain circumstances, buyer maybe eligible for a return or refund. For more details, please refer to our "Refund & Return Policy" section located at the bottom of the page.

 

 

INFORMATION SECURITY

Question: Is it safe to shop on Sneaker-Exchange.ca?

Answer: 100% YES. All sensitive and credit card information is stored with our online payment service provider, PayPal. Sneaker-Exchange.ca has no access to your sensitive and credit card information and there's no way such information will be accessible if someone ever hacked into our website. We only have the basic contact information of our customers.